Service Level Agreement T&C’s

 

Space & Time Media Ltd are committed to a 5 working-day turnaround for briefs received via client contact reports or for strategic planning, media insights and investigative work projects which are received by email or verbally.

All bookings/amends/cancellations will be completed within 24 hours from notification (subject to successful rate negotiations for new bookings).

In the unlikely event we are not able to meet these deadlines (e.g. third party involvement which may lead to delays outside of our control), extensions will be agreed in advance with the client.